Terms & Conditions

Last Updated: August 20, 2026

Welcome to Galaxy Enterprises. These Terms & Conditions govern your use of our website and your interactions with Galaxy Enterprises regarding our products, services, quotations, orders, OEM manufacturing, Private Label services, and related business activities.

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Galaxy Enterprises

Galaxy Enterprises is a manufacturer and supplier of healthcare instruments, including dental instruments and orthopedic instruments, serving distributors, wholesalers, importers, healthcare businesses, and OEM/Private Label partners.

Business Address:
Small Industrial Estate,
Sialkot 51310, Pakistan

Phone / WhatsApp: +92 300 1234567
Email: info@galaxyenterprises.com

2. Use of Our Website

You agree to use this website only for lawful business and informational purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to our website or systems
  • Copy, reproduce, or misuse website content without permission
  • Submit false, misleading, or unauthorized information
  • Interfere with the operation or security of the website
  • Use our content, branding, images, or materials for commercial purposes without written permission

We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, materials, dimensions, and other information published on our website are accurate.

However, product appearance, specifications, packaging, and availability may vary depending on manufacturing requirements, customization, production updates, or other circumstances.

For customized or OEM products, the final agreed specifications will be confirmed between Galaxy Enterprises and the customer before production.

4. Quotations

Customers may contact Galaxy Enterprises to request product pricing or customized quotations.

A quotation may depend on factors including:

  • Product type
  • Quantity
  • Material
  • Product specifications
  • Customization requirements
  • Packaging requirements
  • Branding or Private Label requirements
  • Shipping destination
  • Production requirements

Unless otherwise stated in writing, quotations are subject to confirmation and may change before an order is formally accepted.

5. Orders and Order Confirmation

An order is considered confirmed only after Galaxy Enterprises has reviewed and accepted the order details and any required payment or documentation has been completed.

Customers are responsible for ensuring that all submitted information, including product specifications, quantities, sizes, branding details, packaging requirements, and shipping information, is accurate.

Once production has started, changes or cancellations may not be possible or may result in additional costs.

6. OEM & Private Label Services

Galaxy Enterprises provides OEM and Private Label manufacturing services based on agreed customer requirements.

Customers may provide:

  • Product specifications
  • Technical drawings
  • Branding requirements
  • Logos
  • Packaging designs
  • Product quantities
  • Custom manufacturing instructions

Customers are responsible for ensuring that any logos, trademarks, designs, drawings, or other materials they provide do not infringe the intellectual property rights of another party.

Galaxy Enterprises reserves the right to refuse manufacturing requests that may violate applicable laws or third-party rights.

7. Product Samples

Samples may be available for customers who wish to evaluate product quality before placing a bulk order.

Sample availability, pricing, customization, and shipping arrangements will depend on the product and customer requirements.

Approval of a sample does not automatically guarantee that future customized products will be identical if specifications are subsequently changed.

8. Pricing and Payment

Prices are based on the product, quantity, customization, packaging, shipping requirements, and other agreed specifications.

Payment terms will be communicated to the customer during the quotation and order process.

Galaxy Enterprises reserves the right to require advance payment, deposits, or other agreed payment arrangements before production begins.

9. Production and Delivery

Production and delivery timelines are estimates unless a specific delivery date has been formally agreed in writing.

Delays may occur due to circumstances including:

  • Raw material availability
  • Production requirements
  • Quality-control processes
  • Shipping delays
  • Customs procedures
  • Transportation issues
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our reasonable control

Galaxy Enterprises will make reasonable efforts to communicate significant delays to customers.

10. Shipping and Customs

Customers are responsible for providing accurate delivery information and, where applicable, complying with import requirements in their destination country.

Depending on the agreed shipping terms, customers may be responsible for:

  • Import duties
  • Customs charges
  • Taxes
  • Clearance fees
  • Local regulatory requirements
  • Other destination-country charges

Galaxy Enterprises is not responsible for delays caused by customs authorities or incorrect information supplied by the customer.

11. Inspection and Quality

Galaxy Enterprises maintains quality-control procedures throughout manufacturing, including material inspection, in-process inspection, final inspection, and secure packaging.

Customers should inspect products promptly after receiving their shipment and notify Galaxy Enterprises of any apparent issue within a reasonable period.

For customized products, quality assessment will be based on the specifications agreed and approved before production.

12. Returns, Claims, and Defective Products

Return, replacement, refund, or corrective-action arrangements will depend on the nature of the product, order terms, and circumstances of the claim.

Customers should provide sufficient information regarding any reported issue, which may include:

  • Order details
  • Product information
  • Description of the issue
  • Photographs or videos
  • Packaging information
  • Other relevant evidence requested by Galaxy Enterprises

Customized, OEM, and Private Label products may be subject to specific return or cancellation conditions agreed before production.

13. Intellectual Property

All website content, including text, graphics, logos, photographs, designs, icons, layouts, and other materials, is owned by or licensed to Galaxy Enterprises unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

Customer-provided trademarks, logos, designs, and intellectual property remain the property of their respective owners.

14. Confidentiality

Galaxy Enterprises recognizes the importance of protecting confidential business information.

Where applicable, confidential product specifications, technical drawings, branding information, pricing information, and other business details shared during an OEM or Private Label project will be handled responsibly.

Additional confidentiality or non-disclosure agreements may be entered into when required by the parties.

15. Third-Party Links

Our website may contain links to third-party websites or services for convenience or informational purposes.

Galaxy Enterprises does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.

You should review the applicable terms and privacy policies of any third-party website you visit.

16. Limitation of Liability

To the extent permitted by applicable law, Galaxy Enterprises will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or services.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, updates, technical problems, hosting issues, or circumstances beyond our control.

18. Changes to These Terms

Galaxy Enterprises may update or modify these Terms & Conditions from time to time.

Changes will become effective when the updated terms are published on this page. The Last Updated date will also be revised accordingly.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with applicable laws and regulations governing Galaxy Enterprises and its business activities in Pakistan, subject to any mandatory legal requirements applicable to the relevant transaction or customer.

20. Contact Us

If you have questions about these Terms & Conditions, our products, quotations, OEM services, or business policies, please contact us:

Galaxy Enterprises
Small Industrial Estate,
Sialkot 51310, Pakistan

Dental Instruments
Orthopedic Instruments

Phone / WhatsApp: +92 300 1234567
(WhatsApp Available)

Email: info@galaxyenterprises.com

Galaxy Enterprises — Precision Instruments. Trusted Worldwide.